Zenfolio Appoints Pamela Vachon as Vice President of Customer Support and Success
(Menlo Park, CA. December 15, 2020) Zenfolio, Inc. today announces the appointment of Pamela Vachon as Vice President of Customer Support and Success.
Vachon joined Zenfolio in May 2012 as a customer support representative. She was promoted to customer support supervisor in 2014, senior manager in 2017, and the Director of Customer Support and Success in 2018. Throughout her time at Zenfolio, Vachon has played an integral role in helping the company become the leading global SaaS solution for photographers. As a photographer herself, Vachon has first-hand understanding of Zenfolio customer needs and the demands they face.
“Pam’s promotion is a testament to her commitment to excel in all that she does, her customer first approach, and her consistent drive to innovate. She is an exceptional individual and I am very grateful to have her as part of the Zenfolio team,” says Zenfolio CEO John Loughlin.
When Zenfolio launched PhotoBooker, Vachon oversaw the creation of its extensive vetting system that has now processed more than 15,000 applications, yielding thousands of approved PhotoBooker photographers.
Vachon also leads the team that is responsible for Zenfolio’s popular education and training programs, which include blogs, seminars, one-to-one success sessions, and a video channel called Zenfolio Live.
“Pam’s ability to measure and convey critical data to the whole organization has proved invaluable. She and her team embody the ‘voice of the customer’, providing deep insight that helps us create better products and experiences. The culture she has created within her organization to go above and beyond for our customers makes the support team a crucial part of the company’s continuing success and growth,” says Loughlin.
Zenfolio Inc, a Centre Lane Partners company, offers advanced business solutions enabling photographers to easily display, share, and sell their images. For more than a decade, Zenfolio has proudly served photographers around the globe and was voted best in the business by pro photographers in the U.S. Photobooker.com by Zenfolio is a digital marketplace that enables photographers to promote their work and book new clients.
For more information visit www.zenfolio.com
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