News from Zenfolio

February 10, 2015

Zenfolio wins best customer support, setting the bar high for the photo industry

Leading photo hosting and e-commerce platform, Zenfolio, is known for its superb service and features, such as providing photographers of all genres and levels with a professional and elegant website that doesn’t take an engineer to build, partnering with the best-quality labs and products around the world, and, last but not least, providing above-par customer service. The company has been recognized for its premiere service previously, and this year it was awarded Best Professional Customer Service at the 2015 Societies Photographic Convention.

Since its start in 2006, Zenfolio customers have continuously raved about its top-of-the-line customer support.

“I’ve never been as pleased with a company as I am with yours,” says Zenfolio customer Light My Fire Photography. “I was worried about one of my orders and its turnaround time, and your customer service got me several answers and results in less than 15 minutes.”

On any given day, most emails are answered within two hours, and in a recent survey, 84 percent of users reported that the customer support team resolved their issue quickly and completely in the first response, and nine of out 10 were satisfied with email response time.

“The support team feels really proud to have won the prestigious Societies Trade award,” says Director of Customer Support, Peter Hayes. “Our team, made up entirely of talented people with a passion for photography (it’s a job requirement) has the drive and expertise to help the full range of all our customers—from hobbyists to pros. We love providing answers to all the questions that come our way, and helping people make improvements to their sites.”

The team also took home Best Professional Software and Best Professional Website Provider at this year’s convention, proving the company is constantly innovating, providing features and services that best serve photographers, and will be there for their customers every step of the way with an award-winning support staff.

And with additional languages added to Zenfolio sites this year, the team is able to help people not only in English-speaking countries but all over the world.

“We are especially excited to now be able to offer support in multiple languages (German, French, Spanish, Portuguese and Dutch), and across multiple time zones,” says Hayes. “We will continue to strive, every day, to provide the best possible support.”

Try Zenfolio for free today with the 14-day trial.

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