Zenfolio Accessible Customer Service Policy

At Zenfolio, we are dedicated to empowering photographers and artists to showcase and sell their work online. We believe that everyone should have equitable access to our platform and services. We are committed to providing an accessible online experience for all individuals, including those with disabilities.

Organizational Commitment

Accessibility is an integral part of Zenfolio’s values. We are committed to ensuring that our website and platform are designed, developed, and maintained to be inclusive and usable by people of all abilities. This commitment is embraced across our teams, from engineering and design to customer support and leadership. We are actively integrating accessibility best practices into our development processes and fostering a company-wide understanding of the importance of digital inclusion.

Legal Obligations and Standards

Zenfolio recognizes its responsibility to provide accessible digital experiences and is actively working towards complying with applicable accessibility laws and regulations. Our goal is to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our primary standard for accessibility. We are dedicated not only to meeting these guidelines but also to pursuing ongoing improvements to ensure our platform is as accessible as possible for all users.

Accessibility Strategy and Multi-year Accessibility Plan

Zenfolio is implementing a comprehensive accessibility strategy with a multi-year plan focused on continuous improvement. This plan includes:

• Accessible Design for New Features: New features and functionalities will be designed and developed with a focus on WCAG 2.1 Level AA compliance from the initial stages.
• Accessibility Support through Customer Service: Our customer support teams are being trained to effectively address accessibility-related inquiries and provide helpful assistance to users with disabilities.
• Ongoing Remediation of Existing Products: We have established a clear path to evaluate and improve the accessibility of our existing website and platform to meet WCAG 2.1 Level AA standards. This involves regular audits, user feedback integration, and iterative updates.

How to Give Feedback

We value your feedback and are committed to using it to enhance the accessibility of our platform. If you encounter any difficulties accessing any part of the Zenfolio website or platform due to a disability, please reach out to us. You can contact our support team at:

• Email: [email protected]

We appreciate you bringing any accessibility barriers to our attention. Your input helps us to create a more inclusive and user-friendly experience for the entire Zenfolio community.